1. I’m unable to complete my payment. What should I do?

  • Please make sure you are using the correct payment method for your currency :

    • Credit card payment in euros → use Ogone

    • Other currencies, international bank transfers, or alternative payment methods (Alipay, UnionPay, etc.) → use Flywire


 

  • If the payment failed, please do not attempt multiple payments in a row. Wait 20 minutes, refresh the page, and try again.
    For credit card payments: Make sure your card allows online payments (check your balance and spending limit) and ensure that you validate the 3D Secure authentication.

2. How do I choose between Ogone and Flywire?Comment choisir entre Ogone et Flywire?

  • Use Ogone for : 

    • Credit card payment in euros

  • Use Flywire for :

    • Credit card payments in foreign currencies (non-euro) or local payment methods (such as Alipay, etc.)

    • Bank transfers (in any currency, including euros)

3.  My payment has been debited but does not appear as "completed" on the portal. What should I do?

  • Please wait at least 24 hours. Updates may sometimes be delayed. In any case, you should have received a payment confirmation email.

  • If the status does not update:


4. I was redirected to a payment page that does not load or remains blank.

  • Try using a different browser or disabling your pop-up/cookie blocker

  • Try using a different device or network

  • If the issue persists, contact support (support@admissionsatessec.freshdesk.com) with a screenshot.


5. I want to change my payment method or resume an interrupted payment.

  • If the payment has not been validated, you can return to your online application portal in order to reset the process.

  • If the payment was made via Flywire, return to the payment platform from your applicant portal by clicking “Please resume your payment” or via the Flywire email you received:

You will then be able to cancel or resume your payment:

 

In case of payment cancellation, you can return to the applicant portal to initiate a new payment by selecting your preferred payment method.


6. Can I pay the application fees and the deposit using the same payment method?

  • Yes, but depending on the currency:

    • In euros : Ogone (credit card payment)

    • In foreign currencies or bank transfer (any currency, including euros): Flywire

  • For each type of payment (application fees / deposit), follow the instructions displayed on the portal.

7. Who can I contact if I encounter a persistent problem?

  • For any technical issue or payment anomaly, contact the Admissions team:
    ?support@admissionsatessec.freshdesk.com

⚠️Be sure to include :

  • Your applicant ID

  • Your full name

  • The relevant program and campus

  • the type of payment concerned

  • A screenshot of the issue, if possible